My Boss, the Client

Here is something I shared in some trainings about managing bosses:

1. RULE: Do not treat your boss as a boss. Treat your boss as a Customer
   
   What I have learned about properly managing clients and customers:
   a. Make them look good and they will make you look good
   
   b. What ever you give to the CEO (bis boss), give to the HR Manager (direct boss)
   
   c. You better be more prepared than the client
   
   d. The client wants results, not activity
   
   e. No matter how much I hated my client, he is still the one buying rice for my family
   
   f. Clients don’t like to hear the word “No”. They prefer “Maybe”. The best is “Yes, can be done.”
   
   g. Clients will pay you for one job but request ten other jobs for free if they can.
   
   h. You have to produce first, then only get paid.
   
   i. If you want a big project, aim for the small project first.
   
   j. If something goes wrong, the client will kill the consultant. He won’t kill anyone else.
   
   k. A client will pay you the rate that they think you deserve, not what you think you deserve.
   
   l. A client won’t pay for your development. They expect you to get better by yourself. If not, they just look for another consultant.
   
   m. You are not the only consultant they can hire. Are you better than the rest? How do you know?
   
   n. The client is always right. Agree first, try to change later.
   
   o. Clients hire you to solve problems that they cannot solve or do not want to solve.
   

You will thank me for this someday.

-TURD-