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Quotations to Live By

"No amount of advertising will make up for a bad product"

Rishad Tobaccowala, Chief Innovation Officer, Publicis Groupe Media
Showing posts with label relationships. Show all posts
Showing posts with label relationships. Show all posts

Wednesday, February 18, 2009

Managing Conflicts And Difficult People

ABF Executive Secretaries and Personal Assistants Conference 17-18 Feb 2009

  • Know the personalities of the people you are dealing with
  • Understanding the body languages
  • Avoid stress/conflict/burnout in workplace & managing depression 

Download Here:
http://www.slideshare.net/kennyong/managing-conflicts-and-difficult-people/download 



Monday, July 14, 2008

Linking Finance Functions With Sales And Marketing - new presentation download

Hi.

I have just uploaded a new presentation for anyone who wants to download:

Where: Under the "My Presentation Downloads" section on the right
Event: ABF Financial Controllers Conference
Title: Linking Finance Functions With Sales And Marketing
File: Powerpoint, PPT
Summary:
  • Understanding the value of linking sales and marketingconcepts with finance functions
  • Understanding the strengths and weaknesses of salesand marketing people and how finance play a role to help them
  • Considerations when considering financial strategiesto enhance business outcomes
  • Strategically aligning the finance, sales and marketingto achieve business erformance
  • Maximising efficiencies and opportunities between sales and marketing and finance
  • Integrating finance, sales and marketing as part of strategic planning and budgeting
  • Establishing and building a strong business partneringrelationship with senior sales and marketing management

Enjoy :)

-TURD-

Wednesday, January 16, 2008

Note: New Presentation Download

Hi.

I have just uploaded a new presentation for anyone who wants to download:
Where: Under the "My Presentation Downloads" section on the right
Event: Jobstreet.com Annual Sales Convention 2008
Title: New Year, New Beginning - Sales Success
File: Powerpoint, PPT
How: Download and save unto your hard disk.

Enjoy :)

-TURD-

Friday, November 9, 2007

12 Ways to Retain ‘Swing’ Talents in Your Organization

In my previous article, I wrote about ‘Customer Loyalty and Retention’ and brought to our attention a group of Customer’s known as the ‘Swing’ group. These are customers who stick around your business only because you happen to be the best alternative at the moment until they find a better alternative. This makes this group if customers valuable yet un-retainable in the long run.

Here, I would like to bring forward also the concept of ‘Swing’ Talents. To begin, there are two groups of Talent who are staying with you now: Loyal and Swing.

Loyal are those Talented employees who stick around your company either due to the job, the boss or the company’s mission/business/image. The moment any of these three does not seem right, they will start leaving.

On the other hand, Swing Employees who are Loyal to you because you happen to be the “Best alternative at the current moment until I find another alternative” situation. In other words, these are key talents who are ready to leave any moment no matter what you do to enrich their jobs or to give them a good boss. You are simply not their permanent choice.

Why then do they stay? Swing Talents are ‘loyal’ because:
1. Individual Relationships with people in the company
2. Convenience (at that point in time)
3. Contractually tied-up
4. Exciting Direct Incentives
5. No better alternatives in the market yet
6. Subordinates whom they love and love them back
7. No known alternatives in the market yet
8. CV friendly

OK then. What can we do? Well, other than pray and hope, I can only think of 12 ways:
1. Over Promote
2. Loans
3. Spot Bonuses
4. Block recruiters
5. The Spouse (and their Children, if possible)
6. Toys (e.g. iPODs, MACs, MP3s, 22” LCD Screens etc.)
7. Glorified Titles
8. Forced Ambassador
9. “Position” the competition
10. Sell the Dream
11. Give them a Best Friend
12. Appoint them as Internal Trainers

In other words, try to do some of these 12 things and hope for the best. At least you can say you have tried.

-TURD-

Monday, September 10, 2007

7 Essential Management Skills for Career Survival

Two questions - Do you want a good career? Do you want a good career Fast or Slow?

If you answered positively to both questions, then you would want to carry on reading and find out the 7 Essential Management Skills you need for Career Survival.

Let us go back to the beginning: You want a Good Career fast? Well then, only PROFESSIONALS get to have a good career fast. BUT, Professionals have to pay a much higher price than semi-professionals and amateurs. So, do you want to be a Professional or Amateur?

OK, good. Since you are still reading I presume that you want to be a Professional in order to have a good career fast. What then are the 7 Essential Management Skills? Let us begin.

Firstly, are you interested in a Job or a Career? You have to learn how to differentiate the two. Check whatever you are doing now. If it's a job, you would have no interest in learning, no motivation to improve, no energy, no growth plans. If it's a career to you, you would be learning, always wanting to improve, lots of energy and have a firm growth plan. If what you are doing is a job to you, stop here. If it's a career to you, proceed.


The 7 Management Skills in summary are:

  1. Managing your Job
  2. Managing your Boss
  3. Managing your Time
  4. Managing your Relationships
  5. Managing your Discipline
  6. Managing your Attitude
  7. Managing your Career

1. Managing Your Job
Remember this: "Know your job well, do it well, and be better than anyone else doing it." (this is taken from a book called "The Rules of Work" by Richard Templar). Bottom Line: You must be really good at your job before attempting anything else. Otherwise, it's just wasted efforts. Don't listen to those so called career coaches who ask you to 'dream' or 'envision' your career 20 years from now. That's just plain rubbish. If you are not doing your job well, or you are not the best in your job, don't even think about climbing the ladder. Do your job well first.

Make sure you know the difference between Activities vs. Results. What's the difference? We can either refer to our job in terms of Activities or Results. Whichever reference you choose determines your behaviors on a daily basis. Remember: Success depends on managing your job based on RESULTS-oriented thinking.

2. Managing your Boss
There are four parts to this: Understand and find solutions for your Boss' problems, Manage your Boss as a Client not a Boss, Manage and influence your Boss based on his Personality, and finally learn how to deal with Bad Bosses as well as when to give up and walk away.

3. Managing your Time
Time is irreversible, so make the best use of it every second of your life. What you really Value is found in how you spend your Time and Money. Love is spelt as T.I.M.E. to your loved ones. Interruptions will always happen, so plan for them every time. Time investments compound, so be patient and persevere. "I don't have time" is a sorry excuse for someone who has placed the issue as a lower priority. Time required for something expands according to expectations - which means that if you set an urgent time-frame, it will be done fast. If you set a long and relaxed time-frame, it will be done slow.

Only three things really matter in Time Management: 1) Learn how to Prioritize, 2) Develop and use a To-do List, and 3) learn how to Maximize Time

4. Managing your Relationships
Why? Because good performance and skill won't get you very far. You need others to succeed.
You cannot get people to listen to you if they don't like you. And if they don't listen to you, you won't accomplish anything! Remember that Relationships = Expectations. You must know the expectations and manage those expectations.

People are interested in themselves, not in you. What is the most interesting subject in the world to them? THEMSELVES. Take four words out of your vocabulary: "I, me, my, mine" and substitute for the most powerful word: "YOU". Remember that the more important you make people feel, the more they will respond to you. Avoid arguing.

5. Managing your Discipline
Discipline consists of three parts: discipline in Habits, discipline in Self Development, and discipline in Feelings.

Control your habits, and you can control your Success. Failure is also because of habits. The only difference between those who have failed and those who have succeeded lies in the difference of their habit. Think about it - your actions are ruled mostly by your habits. Only a habit and control another habit. It takes an average of 21 days to form a new habit. The goal habits: It will be part of your subconscious mind. You need to form good habits in 3 areas: Thinking, Speaking, Doing.

Self Development is an Investment in your self. Investment means how much Time and Money you spend on your self. Nobody is going to invest in you. Start Early because small differences compound in the long-term.

Control your emotions. "Anyone can become angry - that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way - that is not easy." (I think this is by Aristotle)

6. Managing your Attitude
List down Bad Attitudes - and reverse them. Be careful of 'us' vs. 'them' thinking. Serve before expecting to be served. Have high standards for yourself. Never complain about how hard you work.

7. Managing your Career
Just remember the following biggest career mistakes a person can ever make: Keeping a career in line with your education, Getting career advice from your parents (or relatives), Changing jobs without long-term strategy in mind, and Letting your Boss (or company) manage your career.

Remember: If you are not doing your job well, or you are not the best in your job, don't even think about climbing the ladder. Do your job well first. Don't say I didn't warn you.


-TURD-

Thursday, May 17, 2007

TIME to know

Before we can start to really 'manage time', we need to know a few things about it:

1. Time is irreversible
Every second is precious. Once a second passes, you can NEVER EVER claim it back. Do no waste it with activities that do not add any value to your life. Analyze all the time wasters in your day. Use the "Off" switch on your TV. Play with you kid.

2. Value = Time + Money
What a person really values in their life can be tracked from where they spend their discretionary Time and discretionary Money. A person can lie and boast about how much they value their spouse, but if they spend their time and money on stuff other than their spouse, I know they are lying.

3. Love is spelt as T.I.M.E. to your loved ones
This is obvious. The most precious gift I can ever give to my wife (according to her) is my time.

4. Interruptions will always happen
It always surprises me how so many people keep giving the excuse that they don’t have enough time to complete something or meet a deadline because they were “interrupted”. ‘Interruptions’ is a part of life – it will always happen and we should just accept it. In everything that we plan, always always always always build in the interruption factor.

5. Time investments compound
Two facts about compounding: the earlier the better and starting small will always compound to something big down the road. As such, the investment of time in anything (relationships, self development, planning, etc) must be done with these two facts in mind. In other words, “Start small, grow fast”.

6. “I don't have time” = lower priority
When somebody tells you that they ‘don’t have time’ for something you ask them to do, it means only one thing – your request is of lesser priority than whatever they hand in hand. Managing time means managing your priorities and making sacrifices (more on this in a later post)

7. Time required for something expands according to expectations
This is a tough one explain, but I will try. Let me ask you question which you have to honestly answer… “Do you get more or less work done on the day before a long holiday compared to your other work days?” More work done? Why? Simple. On normal days, we expand our time to complete tasks to fill up the time available. In other words, the excuse of “I don’t have enough time for…’ is not valid. It just means that you have not learned to optimize your time.

Time to do something.

-TURD-

Thursday, March 29, 2007

My Boss, the Client

Here is something I shared in some trainings about managing bosses:
  1. RULE: Do not treat your boss as a boss. Treat your boss as a Customer

    What I have learned about properly managing clients and customers:
    a. Make them look good and they will make you look good

    b. What ever you give to the CEO (bis boss), give to the HR Manager (direct boss)

    c. You better be more prepared than the client

    d. The client wants results, not activity

    e. No matter how much I hated my client, he is still the one buying rice for my family

    f. Clients don’t like to hear the word “No”. They prefer “Maybe”. The best is “Yes, can be done.”

    g. Clients will pay you for one job but request ten other jobs for free if they can.

    h. You have to produce first, then only get paid.

    i. If you want a big project, aim for the small project first.

    j. If something goes wrong, the client will kill the consultant. He won’t kill anyone else.

    k. A client will pay you the rate that they think you deserve, not what you think you deserve.

    l. A client won’t pay for your development. They expect you to get better by yourself. If not, they just look for another consultant.

    m. You are not the only consultant they can hire. Are you better than the rest? How do you know?

    n. The client is always right. Agree first, try to change later.

    o. Clients hire you to solve problems that they cannot solve or do not want to solve.

You will thank me for this someday.

-TURD-

Wednesday, March 28, 2007

Leadership Contradictions

As Featured On Ezine Articles

"in the past 18 months, we have heard that profit is more important than revenue, quality is more important that profit, people are more important than profit, customers are more important than our people, big customers are more important than small customers, and that growth is the key to our success. No wonder our performance is inconsistent"

The number one Leadership Challenge is that leadership itself is full of contradictions. However, a great leader is someone who can accept and use both sides of the contradictions at the same time.

The contradictions become even more and more ridiculous when a person rises in the leadership hierarchy. The following are some leadership contradictions that will pose difficult leadership challenges to all leaders:

  • Decisive
    Accept uncertainties. Decide on what you need to decide and get on with it.

    BUT…. Not Decisive
    Think Gray (not black, not white), Delegate the decision-making, Put off to tomorrow - Timing of decision is as important as decision

  • Dependent
    A leader must learn to trust and depend on their people

    BUT… Independent
    Ability to simultaneously view things from two or more perspectives

  • Get advise from Experts

    BUT… Be careful of Experts
    Never take experts too seriously & Never trust experts completely

  • Take recognition
    For losses

    BUT… Don't take recognition
    For victories


  • Focus on present
    Reality, Results, Systems, and Processes

    BUT… focus on future
    Strategic foresight & Vision


  • Skills are important

    BUT… Skills are not important
    Especially in human relation matters


  • Its not what you say, its what u do that's important

    But… its not what you do, its what u say that's important


  • You are in control (resources, processes, systems)

    But… You are NOT in control (people)

  • Need ego (confidence)

    but… cannot have ego (pride, inflexibility)

  • Decision based on feelings

    But… Decision CANNOT be based on feelings


  • Leadership is the goal (influence, credibility, trust)

    But… leadership is NOT the goal (achievement, next level leadership, improved lives)


  • Continue changing

    BUT… Consistent (values)


  • Big view (business, community, lives)

    But… Small view (individual lives)


  • Leadership is all about Inward (mind)

    BUT… leadership is all about outward (measure of success)


  • Mature (thinking, actions)

    BUT… child-like (explore, why?, ideas)

Who said being a Leader is easy?

-TURD-