CLARIDEN GLOBAL - Executive Secretary and
Personal Assistant (ES/PA) Conference 2015
Managing Your Professional Development: Effective Strategies for Career Progression and Skills every PA Should Acquire
• Feedback process - useful models
• Ongoing personal and professional development - Identifying where you are
vs where you want to be
• Understanding and harnessing technology and new media
• Skills every PA should acquire
• Strategies for effective business networking
Showing posts with label boss. Show all posts
Showing posts with label boss. Show all posts
Sunday, May 10, 2015
Thursday, December 4, 2014
(COMFORI) Climbing the Corporate Ladder: From Assistant to Strategic Business Partner
Climbing the Corporate Ladder: From Assistant to Strategic Business Partner
(COMFORI) Elite Secretarial & Administrative Conference 2014
Business partner relationship definitely requires time, trust, effort and commitment from both you and your boss. Effective communication is vital on an on-going basis in order to ensure both sides are clear on each other’s’ expectations and boundaries. Do you have what it takes to be the strategic business partner to your boss? In this session you will be able to widen your perspective and learn on:
(COMFORI) Elite Secretarial & Administrative Conference 2014
Business partner relationship definitely requires time, trust, effort and commitment from both you and your boss. Effective communication is vital on an on-going basis in order to ensure both sides are clear on each other’s’ expectations and boundaries. Do you have what it takes to be the strategic business partner to your boss? In this session you will be able to widen your perspective and learn on:
- Understanding your boss’ expectations and identify the characteristics of effective business partnership.
- Revealing the strategies for you to achieve the 3Ps in Empowerment at workplace - Permission to take on responsibility, Power to make decision and Protection for the decisions made.
- The successful approaches in creating the WOW Factors by anticipating the needs that keep a long lasting impression to everybody.
Wednesday, February 18, 2009
Managing Conflicts And Difficult People
ABF Executive Secretaries and Personal Assistants Conference 17-18 Feb 2009
- Know the personalities of the people you are dealing with
- Understanding the body languages
- Avoid stress/conflict/burnout in workplace & managing depression
Download Here:
http://www.slideshare.net/kennyong/managing-conflicts-and-difficult-people/download
Thursday, January 24, 2008
The New Role of Secretaries: Quick Tip 1
In the old days, you could judge the competency level of a Secretary by how fast they typed.
Now, Secretaries are evaluated on their competency based on how fast they can Cut and Paste.
Think about it.
-TURD-
Now, Secretaries are evaluated on their competency based on how fast they can Cut and Paste.
Think about it.
-TURD-
Sunday, October 28, 2007
Top 4 Biggest Career Mistakes You'll Ever Make
A while ago, I was asked to speak to a group of young, eager, and aggresive post-studies executives who have just landed their first jobs but still unsure about their future. I was asked to talk on someting about Career Planning and stuff like that.
During the session, I was asked a substantial amount of questions concerning what would be the 'wrong' steps to avoid while climbing the career ladder. As a summary, I noted these 4 biggest career mistakes they'll ever make:
1.Keeping a career in line with your education
This is the first that came to my mind. I have seen and counseled many people whom were in despair halfway through their career lives, saddened by the fact that they are stuck where there are because of a wrong decision made concerning their education many years back.
My simple advice is this - look at the successful career professionals around you. You will notice that the common thing about them is that they are mostly doing something which is not directly tied to their paper qualifications (except for thos in professional jobs e.g. lawyers, accountants).
Do not ever let your education (or lack of) tie you down. Work on the career you want.
2.Getting career advice from your parents (or relatives)
This, to me, is mistake NUMERO UNO. Most parents have no clue to what a good career is and many parents (though out of good intentions) still insist on advising their children what to do.
Question: If you want to be a successful Engineer, who do you ask - your parents or a successful Engineer? The answer is obvious. Take advice from professionals. Parents should only give general advice - study hard, work hard, be honest etc.
3.Changing jobs without long-term strategy in mind
This is simple. The 500 dollar increment from another company may look interesting but may also kill your career in the long run. Change jobs only when you are very very very very sure that it is a strategic step to your overall career plans.
4.Letting your Boss (or company) manage your career
Never forget this one. You are your own boss and your own master. Manage your own career. Invest in yourself. Don't cry if your company does not send you for training. Save some money and go for your own training.
If you can take care to avoid these "Top 4 Biggest Career Mistakes You'll Ever Make", then you are on your way to a satisfying career.
-TURD-
During the session, I was asked a substantial amount of questions concerning what would be the 'wrong' steps to avoid while climbing the career ladder. As a summary, I noted these 4 biggest career mistakes they'll ever make:
1.Keeping a career in line with your education
This is the first that came to my mind. I have seen and counseled many people whom were in despair halfway through their career lives, saddened by the fact that they are stuck where there are because of a wrong decision made concerning their education many years back.
My simple advice is this - look at the successful career professionals around you. You will notice that the common thing about them is that they are mostly doing something which is not directly tied to their paper qualifications (except for thos in professional jobs e.g. lawyers, accountants).
Do not ever let your education (or lack of) tie you down. Work on the career you want.
2.Getting career advice from your parents (or relatives)
This, to me, is mistake NUMERO UNO. Most parents have no clue to what a good career is and many parents (though out of good intentions) still insist on advising their children what to do.
Question: If you want to be a successful Engineer, who do you ask - your parents or a successful Engineer? The answer is obvious. Take advice from professionals. Parents should only give general advice - study hard, work hard, be honest etc.
3.Changing jobs without long-term strategy in mind
This is simple. The 500 dollar increment from another company may look interesting but may also kill your career in the long run. Change jobs only when you are very very very very sure that it is a strategic step to your overall career plans.
4.Letting your Boss (or company) manage your career
Never forget this one. You are your own boss and your own master. Manage your own career. Invest in yourself. Don't cry if your company does not send you for training. Save some money and go for your own training.
If you can take care to avoid these "Top 4 Biggest Career Mistakes You'll Ever Make", then you are on your way to a satisfying career.
-TURD-
Monday, September 10, 2007
7 Essential Management Skills for Career Survival
Two questions - Do you want a good career? Do you want a good career Fast or Slow?
If you answered positively to both questions, then you would want to carry on reading and find out the 7 Essential Management Skills you need for Career Survival.
Let us go back to the beginning: You want a Good Career fast? Well then, only PROFESSIONALS get to have a good career fast. BUT, Professionals have to pay a much higher price than semi-professionals and amateurs. So, do you want to be a Professional or Amateur?
OK, good. Since you are still reading I presume that you want to be a Professional in order to have a good career fast. What then are the 7 Essential Management Skills? Let us begin.
Firstly, are you interested in a Job or a Career? You have to learn how to differentiate the two. Check whatever you are doing now. If it's a job, you would have no interest in learning, no motivation to improve, no energy, no growth plans. If it's a career to you, you would be learning, always wanting to improve, lots of energy and have a firm growth plan. If what you are doing is a job to you, stop here. If it's a career to you, proceed.
1. Managing Your Job
Remember this: "Know your job well, do it well, and be better than anyone else doing it." (this is taken from a book called "The Rules of Work" by Richard Templar). Bottom Line: You must be really good at your job before attempting anything else. Otherwise, it's just wasted efforts. Don't listen to those so called career coaches who ask you to 'dream' or 'envision' your career 20 years from now. That's just plain rubbish. If you are not doing your job well, or you are not the best in your job, don't even think about climbing the ladder. Do your job well first.
Make sure you know the difference between Activities vs. Results. What's the difference? We can either refer to our job in terms of Activities or Results. Whichever reference you choose determines your behaviors on a daily basis. Remember: Success depends on managing your job based on RESULTS-oriented thinking.
2. Managing your Boss
There are four parts to this: Understand and find solutions for your Boss' problems, Manage your Boss as a Client not a Boss, Manage and influence your Boss based on his Personality, and finally learn how to deal with Bad Bosses as well as when to give up and walk away.
3. Managing your Time
Time is irreversible, so make the best use of it every second of your life. What you really Value is found in how you spend your Time and Money. Love is spelt as T.I.M.E. to your loved ones. Interruptions will always happen, so plan for them every time. Time investments compound, so be patient and persevere. "I don't have time" is a sorry excuse for someone who has placed the issue as a lower priority. Time required for something expands according to expectations - which means that if you set an urgent time-frame, it will be done fast. If you set a long and relaxed time-frame, it will be done slow.
Only three things really matter in Time Management: 1) Learn how to Prioritize, 2) Develop and use a To-do List, and 3) learn how to Maximize Time
4. Managing your Relationships
Why? Because good performance and skill won't get you very far. You need others to succeed.
You cannot get people to listen to you if they don't like you. And if they don't listen to you, you won't accomplish anything! Remember that Relationships = Expectations. You must know the expectations and manage those expectations.
People are interested in themselves, not in you. What is the most interesting subject in the world to them? THEMSELVES. Take four words out of your vocabulary: "I, me, my, mine" and substitute for the most powerful word: "YOU". Remember that the more important you make people feel, the more they will respond to you. Avoid arguing.
5. Managing your Discipline
Discipline consists of three parts: discipline in Habits, discipline in Self Development, and discipline in Feelings.
Control your habits, and you can control your Success. Failure is also because of habits. The only difference between those who have failed and those who have succeeded lies in the difference of their habit. Think about it - your actions are ruled mostly by your habits. Only a habit and control another habit. It takes an average of 21 days to form a new habit. The goal habits: It will be part of your subconscious mind. You need to form good habits in 3 areas: Thinking, Speaking, Doing.
Self Development is an Investment in your self. Investment means how much Time and Money you spend on your self. Nobody is going to invest in you. Start Early because small differences compound in the long-term.
Control your emotions. "Anyone can become angry - that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way - that is not easy." (I think this is by Aristotle)
6. Managing your Attitude
List down Bad Attitudes - and reverse them. Be careful of 'us' vs. 'them' thinking. Serve before expecting to be served. Have high standards for yourself. Never complain about how hard you work.
7. Managing your Career
Just remember the following biggest career mistakes a person can ever make: Keeping a career in line with your education, Getting career advice from your parents (or relatives), Changing jobs without long-term strategy in mind, and Letting your Boss (or company) manage your career.
Remember: If you are not doing your job well, or you are not the best in your job, don't even think about climbing the ladder. Do your job well first. Don't say I didn't warn you.
-TURD-
If you answered positively to both questions, then you would want to carry on reading and find out the 7 Essential Management Skills you need for Career Survival.
Let us go back to the beginning: You want a Good Career fast? Well then, only PROFESSIONALS get to have a good career fast. BUT, Professionals have to pay a much higher price than semi-professionals and amateurs. So, do you want to be a Professional or Amateur?
OK, good. Since you are still reading I presume that you want to be a Professional in order to have a good career fast. What then are the 7 Essential Management Skills? Let us begin.
Firstly, are you interested in a Job or a Career? You have to learn how to differentiate the two. Check whatever you are doing now. If it's a job, you would have no interest in learning, no motivation to improve, no energy, no growth plans. If it's a career to you, you would be learning, always wanting to improve, lots of energy and have a firm growth plan. If what you are doing is a job to you, stop here. If it's a career to you, proceed.
The 7 Management Skills in summary are:
- Managing your Job
- Managing your Boss
- Managing your Time
- Managing your Relationships
- Managing your Discipline
- Managing your Attitude
- Managing your Career
1. Managing Your Job
Remember this: "Know your job well, do it well, and be better than anyone else doing it." (this is taken from a book called "The Rules of Work" by Richard Templar). Bottom Line: You must be really good at your job before attempting anything else. Otherwise, it's just wasted efforts. Don't listen to those so called career coaches who ask you to 'dream' or 'envision' your career 20 years from now. That's just plain rubbish. If you are not doing your job well, or you are not the best in your job, don't even think about climbing the ladder. Do your job well first.
Make sure you know the difference between Activities vs. Results. What's the difference? We can either refer to our job in terms of Activities or Results. Whichever reference you choose determines your behaviors on a daily basis. Remember: Success depends on managing your job based on RESULTS-oriented thinking.
2. Managing your Boss
There are four parts to this: Understand and find solutions for your Boss' problems, Manage your Boss as a Client not a Boss, Manage and influence your Boss based on his Personality, and finally learn how to deal with Bad Bosses as well as when to give up and walk away.
3. Managing your Time
Time is irreversible, so make the best use of it every second of your life. What you really Value is found in how you spend your Time and Money. Love is spelt as T.I.M.E. to your loved ones. Interruptions will always happen, so plan for them every time. Time investments compound, so be patient and persevere. "I don't have time" is a sorry excuse for someone who has placed the issue as a lower priority. Time required for something expands according to expectations - which means that if you set an urgent time-frame, it will be done fast. If you set a long and relaxed time-frame, it will be done slow.
Only three things really matter in Time Management: 1) Learn how to Prioritize, 2) Develop and use a To-do List, and 3) learn how to Maximize Time
4. Managing your Relationships
Why? Because good performance and skill won't get you very far. You need others to succeed.
You cannot get people to listen to you if they don't like you. And if they don't listen to you, you won't accomplish anything! Remember that Relationships = Expectations. You must know the expectations and manage those expectations.
People are interested in themselves, not in you. What is the most interesting subject in the world to them? THEMSELVES. Take four words out of your vocabulary: "I, me, my, mine" and substitute for the most powerful word: "YOU". Remember that the more important you make people feel, the more they will respond to you. Avoid arguing.
5. Managing your Discipline
Discipline consists of three parts: discipline in Habits, discipline in Self Development, and discipline in Feelings.
Control your habits, and you can control your Success. Failure is also because of habits. The only difference between those who have failed and those who have succeeded lies in the difference of their habit. Think about it - your actions are ruled mostly by your habits. Only a habit and control another habit. It takes an average of 21 days to form a new habit. The goal habits: It will be part of your subconscious mind. You need to form good habits in 3 areas: Thinking, Speaking, Doing.
Self Development is an Investment in your self. Investment means how much Time and Money you spend on your self. Nobody is going to invest in you. Start Early because small differences compound in the long-term.
Control your emotions. "Anyone can become angry - that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way - that is not easy." (I think this is by Aristotle)
6. Managing your Attitude
List down Bad Attitudes - and reverse them. Be careful of 'us' vs. 'them' thinking. Serve before expecting to be served. Have high standards for yourself. Never complain about how hard you work.
7. Managing your Career
Just remember the following biggest career mistakes a person can ever make: Keeping a career in line with your education, Getting career advice from your parents (or relatives), Changing jobs without long-term strategy in mind, and Letting your Boss (or company) manage your career.
Remember: If you are not doing your job well, or you are not the best in your job, don't even think about climbing the ladder. Do your job well first. Don't say I didn't warn you.
-TURD-
Wednesday, August 1, 2007
Note: New Presentation Download
Hi.
I have just uploaded a new presentation for anyone who wants to download:
Where: Under the "My Presentation Downloads" section on the right
Event: ABF Seminar on Human Resource
Title 1: HR At The Board Table - Delivering Strategic Counsel To Senior Management (Part1)
File 1: PDF Document, PDF
How 1: Download and save unto your hard disk. Open with "PDF" program. (Somehow it keeps downloading as a .doc file)
Title 2: HR At The Board Table - Delivering Strategic Counsel To Senior Management (Part2)
File 2: Powerpoint, PPT
How 2: Download and save unto your hard disk. Open with "Powerpoint" program. (Somehow it keeps downloading as a .doc file)
Enjoy :)
-TURD-
I have just uploaded a new presentation for anyone who wants to download:
Where: Under the "My Presentation Downloads" section on the right
Event: ABF Seminar on Human Resource
Title 1: HR At The Board Table - Delivering Strategic Counsel To Senior Management (Part1)
File 1: PDF Document, PDF
How 1: Download and save unto your hard disk. Open with "PDF" program. (Somehow it keeps downloading as a .doc file)
Title 2: HR At The Board Table - Delivering Strategic Counsel To Senior Management (Part2)
File 2: Powerpoint, PPT
How 2: Download and save unto your hard disk. Open with "Powerpoint" program. (Somehow it keeps downloading as a .doc file)
Enjoy :)
-TURD-
Thursday, March 29, 2007
My Boss, the Client
Here is something I shared in some trainings about managing bosses: - RULE: Do not treat your boss as a boss. Treat your boss as a Customer
What I have learned about properly managing clients and customers:
a. Make them look good and they will make you look good
b. What ever you give to the CEO (bis boss), give to the HR Manager (direct boss)
c. You better be more prepared than the client
d. The client wants results, not activity
e. No matter how much I hated my client, he is still the one buying rice for my family
f. Clients don’t like to hear the word “No”. They prefer “Maybe”. The best is “Yes, can be done.”
g. Clients will pay you for one job but request ten other jobs for free if they can.
h. You have to produce first, then only get paid.
i. If you want a big project, aim for the small project first.
j. If something goes wrong, the client will kill the consultant. He won’t kill anyone else.
k. A client will pay you the rate that they think you deserve, not what you think you deserve.
l. A client won’t pay for your development. They expect you to get better by yourself. If not, they just look for another consultant.
m. You are not the only consultant they can hire. Are you better than the rest? How do you know?
n. The client is always right. Agree first, try to change later.
o. Clients hire you to solve problems that they cannot solve or do not want to solve.
You will thank me for this someday.
-TURD-
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